Bury’s Stray Cat Fund customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone

01284 388455

Email

info@burystraycatfund.org / admin@burystraycatfund.org

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery and third party referrals:

  • Names and contact details
  • Addresses
  • Photographs or video recordings
  • Health information (including medical conditions, test results, allergies, medical requirements and medical history)
  • Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)
  • Information about work, home and living conditions
  • Payment details (including card or bank information for transfers and direct debits)
  • Website user information (including user journeys and cookie tracking)
  • Information relating to compliments or complaints

We collect or use the following information to receive donations or funding and organise fundraising activities:

  • Donation history
  • Tax payer information (for Gift Aid purposes)
  • Gifts in wills
  • Visitors to our stores and website

We collect or use the following personal information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Donation history

We collect or use the following personal information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (eg job application, employment references or secondary employment)
  • Education history (eg qualifications)
  • Right to work information
  • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Customer or client accounts and records
  • Information relating to health and safety (including incident investigation details and reports and accident book records)
  • Correspondence

We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • We collect data about people to determine whether we are able to rehome a cat to them. We also collect data from people who want us to rehome their cats. This is because we have a 15 mile intake radius and need to make sure this is adhered to.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you
  • Family members or carers
  • Schools, colleges, universities or other education organisations
  • Previous employers

How long we keep information

Data Type

Typical Retention Period

Notes

Donor records

6–7 years after last donation

For Gift Aid and financial auditing purposes

Volunteer records

6 years after departure

In case of safeguarding or legal claims

Adoption/enquiry forms

2–3 years after last contact (if no adoption occurs)

In case of follow-ups or welfare concerns

Adoption agreements

15–25 years (or indefinitely if needed)

For safeguarding, welfare, and legal protection

Safeguarding records

Indefinitely or in line with NSPCC guidance

Due to the serious nature of the data

Mailing list contacts (marketing)

Until consent is withdrawn or 2 years of inactivity

Must keep records of consent

Who we share information with

Others we share personal information with

  • Relevant regulatory authorities
  • Organisations we’re legally obliged to share personal information with such as microchip databases

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 30/07/2025